Tour the Ages respects your privacy

Tour the Ages Ltd respects your privacy and is committed to protecting it. Tour the Ages provide this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. We've structured our website so that, in general, you can visit Tour the Ages on the Web without identifying yourself or revealing any personal information. We make this notice readily available on our website.

Links to non-Tour the Ages websites

The Tour the Ages website may provide links to third-party websites for your convenience and information. Tour the Ages is not responsible for the privacy practices or the content of such websites or for the privacy policies and practices of other third parties.

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Types of information we collect:

1. Personal Information

Personal information is information that is associated with your name or personal identity. Tour the Ages uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your relationship with Tour the Ages. We take seriously the trust you place in us. Tour the Ages will not sell, rent or lease your personal information to others.

On this website, you can order products or services, request information, subscribe to marketing or support materials or register yourself. The types of personal information you provide to us on these pages may include name, postal address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information and contact preferences.

To personalize our website, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

2. Non-personal Information

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Tour the Ages collects and analyzes non-personal information to evaluate how visitors use the Tour the Ages website.

Non-personal data we collect may include the pages visited on the Tour the Ages website, unique URLs visited within the Tour the Ages website, browser type, IP address and date/time patterns of visits. Most non-personal data is collected via cookies or other analysis technologies. Tour the Ages Web pages use cookies. To learn more, read about Tour the Ages’ use of cookies.

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Children's privacy

Tour the Ages is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Tour the Ages does not knowingly collect information from children under the age of 13 and does not target its websites to children under 13.

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Tour the Ages use of cookies

Cookies are small text files that a website can use in order to recognise visitors who revisit a site so as to facilitate their ongoing access to and use of the site. It enables usage behaviour to be tracked and aggregate data to be compiled that would facilitate more targeted advertising and improved content. Typically, cookies involve the assigning of a unique number to the visitor. One simple way to prevent the use of cookies it to activate the facility which is available in most web browsers that enables the user to deny or accept cookies. However, visitors should realise that certain cookies may be necessary in order to provide the visitor with certain features such as the customised delivery of certain information.

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How Tour the Ages uses your information

Tour the Ages uses your personal information to provide you with products or services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits and to personalize promotional. Occasionally we may also use your information to contact you for market research regarding Tour the Ages products or services. We will give you the opportunity to choose your privacy preferences regarding such communications.

Credit card information is used only for payment processing and fraud prevention. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or Tour the Ages and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

Personal data given to CIÉ may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management. Whenever your personal information or financial information is transferred across state and country borders Tour the Ages will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the Data Protection Acts of Ireland.

Non-personal data is aggregated for reporting about Tour the Ages website usability, performance and effectiveness. It is used to improve the customer experience, usability and website content.

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Who Tour the Ages shares your information with

Tour the Ages will not sell, rent or lease your personal information to others. Tour the Ages will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information.

Tour the Ages contracts with third-party service providers and suppliers to deliver complete products and services. Suppliers and service providers are required to keep confidential the information received on behalf of Tour the Ages and may not use it for any purpose other than to carry out the services they are performing for Your the Ages. These service providers may change or we may contract with additional service providers to better accommodate our customers. Tour the Ages will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

If a third party serves on Tour the Ages a subpoena or other lawful document compelling disclosure of your identity, Tour the Ages will use its best efforts to provide you notice to the latest address in our files. Tour the Ages is not responsible if your contact information is not current or if Tour the Ages is otherwise unable to provide notice.

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Your choices

Tour the Ages gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product and service specific information and Tour the Ages marketing communications. Tour the Ages communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of Tour the Ages communications by postal mail, e-mail and telephone. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion.

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Your privacy preference and opting out

Examples of unrelated uses include sending communications about special offers, product information, and marketing messages. You can, however, choose to receive these types of communications by following the instructions at the time of entering your personal data (“opt-in”).

To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, software updates, etc.), use any of the following methods:

• Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication
• Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions
• Write to the Tour the Ages Webmaster - be sure to provide your name, e-mail and postal address, and relevant information about your Tour the Ages registrations.

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Access to and accuracy of your information

Tour the Ages strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of the Tour the Ages website may limit access to specific individuals through the use of passwords and other personal identifiers.

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Keeping your information secure

Tour the Ages is committed to protecting the information you provide. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Tour the Ages has in place appropriate physical and managerial procedures to safeguard the information we collect.

When you purchase travel tickets online or access your personal profile you can do so through a secure server. The use of Secure Socket Layer (SSL) technology means that all personal information, such as your credit/debit card number, will be encrypted as it travels from your computer to the Tour the Ages Online Booking Engine. When received, the information is decrypted and processed in the same way as a normal card transaction by telephone. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

If your browser supports SSL, and if you entered our site via our secure server access, then transmission of any sensitive data will be protected. If your browser does not support SSL, we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions, otherwise the transmission of your personal data may not be protected and Tour the Ages disclaims any responsibility in this regard.

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Changes to this statement

If there are updates to the terms of Tour the Ages’ Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have.

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Contacting us

Tour the Ages values your opinions. If you have comments or questions about our Privacy Policy, please send them to the CIÉ Webmaster or write to us at the following address:

Tour the Ages Webmaster,
7 Londonbridge Road,
Sandymount,
Dublin 4.
e-mail: info@tourtheages.com

Revised: October 2007

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